Looking to order? Want to know how quickly you can receive your items?
Here you’ll find all the info you’ll need about how we post, ship and deliver our parcels. If you desperately need your new goodies on a Saturday ready to party, or you just need some further help, please contact us. We’d love to hear from you!
UK STANDARD DELIVERY
UK Standard Delivery is free Your order will be delivered via Royal Mail 48 Tracked once dispatched. (please note dispatch in normally within 24 hours of receiving your order excluding weekends)
Deliveries will be made within 3-5 working days after you place your order e.g. If you order on Wednesday your goods should be delivered by the following Monday. Order tracking is available with your tracking Number which is emailed to you.
If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.
Republic of Ireland
For peace of mind, Ankarashop only offers trackable international delivery. To ROI the cost is calculated at checkout. Deliveries will be made in 3- 5 working days after you place your order depending on your location.
EU AND WORLDWIDE DELIVERY INFORMATION
For peace of mind, Ankarashop only offers trackable international delivery. To EU & Worldwide destinations the cost is calculated at checkout. Deliveries will be made in 7-10 working days after you place your order depending on your location.
We cannot process or deliver on a Bank Holiday or Sundays.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
TERMS OF POSTAGE
Our standard delivery (which is a trackable service) at the checkout, in the unlikely event your item goes missing and does not arrive after 10 working days have passed, Ankarashop will re-ship your order at the companies expense and make a claim on your behalf.
If you have purchased a European or International tracked service and in the unlikely even your item goes missing in the post, Ankarashop will process a claim and once the claim has been accepted you will receive a full refund via your original payment method.
Royal Mail doesn’t class an item as lost until 21 days have passed, your claim may therefore take up to 6 weeks to be processed.
All parcels will be dispatched on the next working day if placed after 2pm. You will not be eligible for a refund on the postage if you missread the wording on our shipping policy and your order was placed after the cut of time and dispatched on the next working day using the service paid for.
We do not dispatch on weekends or Bank Holidays!
PS… VERY IMPORTANT INFORMATION ABOUT YOUR PRE-ORDERS.
If your order contains a PRE-ORDERED item(s) your order will be held until the full order can be fulfilled. However, if you wish to have your other items sent to you, please email customer services and we will dispatch your order in two separate parcels. If you have any questions regarding your PRE-ORDERED item(s) please just send us an message.